Tech Portal News (for Faculty)

  • Blackboard Emergency Maintenance Completed | Posted Tue 5/08/2012 2:31 PM

    The Blackboard Emergency Maintenance is now completed and the system is running normally.

    Previous Message
    In order to fix a critical enrollment bug, Blackboard must perform emergency maintenance to install a system patch today - 5/14 - from 1:30 to 2:30 PM. The system may have brief periods of downtime during this 1 hour update period. We sincerely apologize for this inconvenience. This update is critical to our daily operations. If you have any questions or concerns, please submit a ticket to the CGCE Support Center.
  • New look and feel in CGCE’s Blackboard system | Posted Mon 5/07/2012 12:43 PM

    As of 12 Noon on May 7th, students and faculty will notice a slightly new look and feel in CGCE’s Blackboard system. Be advised that most features and items are in the same general area or place as before. CGCE had not intended to update the look and feel. However, as part of the recent necessary upgrade to Blackboard performed on May 4th, we found that several features no longer worked after the update. In order to bring the system back into 100% operation, an update of the system “theme” or look and feel was required. If you have any issues finding any tools or features in the system, or if you have any questions, please submit an online support ticket to the CGCE Support Center.

  • CGCE Launches New First Response 24/7 Support | Posted Tue 5/01/2012 9:20 AM

    On May 1st 2012 CGCE is launching its new 24/7 First Response Technical support service. Our new technical support partner Xact Telecommunications is providing a team of dedicated technicians to handle all tech support tickets and incoming tech support phone calls. This new partnership provides enhanced capabilities and significantly better customer service than our previous technical support partner.

    Here is just a short list of some of the improvements offered by our partnership with Xact:
    - We now have a team of dedicated technicians just for CGCE support
    - All Xact employees have been trained specifically on CGCE's systems, policies, and requirements.
    - Xact and CGCE share the CGCE Ticket system, so there is no loss of tickets or information when calls are escalated
    - All calls are recorded and can be reviewed by CGCE employees at anytime
    - All calls are tracked in CGCE support ticket system and issued a ticket number
    - Directly submitted tickets are also managed by the First Response team
    - Requests that cannot be resolved by the First Response Team are escalated internally CGCE Advanced Support

    Let us know what you think! You have an opportunity to give us feed back every time a ticket is resolved for you. Once the ticket is closed, you'll receive an email requesting you to complete a brief survey. The survey is so short, it takes almost no time (just a couple of clicks)! We hope you can participate and let us know how it's going.

    To call the 24/7 Tech support Hotline, visit the CGCE Support Center and view the featured article on Contacting 24/7 Technical Support. IMPORTANT! The toll-free tech support hotline has now changed!