Blackboard Help Center

1. I want information on how to use a specific Blackboard tool or feature

We offer a variety of Blackboard-related training materials for students and faculty in the Course Quick Training area, including:

Brief Tutorial Videos
PDF Step-by-Step Handouts
Frequently Asked Question (FAQs)

2. I need assistance with a Rowan Self-Service (Banner) problem

Many students experience Self-Service (Banner) related issues.
Check out our SELF SERVICE QUICK FIX page. This page offers step-by-step solutions to the most common Self-Service (Banner) Issues.

3. I want to search the Blackboard Knowledge Base for help

Visit our Blackboard Support Knowledge Base.
Options for support on the Knowledge Base include:

Search through categorized Articles and Topics for Help with a Blackboard issue
Learn about recent and common Blackboard problems, and how to manage the issue on your own
Engage in a Live Chat with a Presidium Blackboard Support Technician

Submit a Trouble Ticket to Presidium Blackboard Support (a technician will contact you via email to help resolve the issue).

4. I want to speak with a Support Technician

Want a technician to help you with your Blackboard problem over the phone?
Call our 24/7 Tech Hotline (Toll-Free): 1-866-223-0157.

The Tech Hotline is managed by Presidium Inc., a subsidiary of Blackboard.
Technicians are trained to assist students with Blackboard questions and issues.
If the Tech Hotline technician cannot resolve your issue, it will get escalated to CGCE Advanced Support.

To learn more about the 24/7 Tech Hotline (Presidium), CGCE Advanced Support, and CGCE’s Support Policies, click the Take Me There button.

5. I want to escalate an on-going tech support issue

If you are experiencing an On-Going Support Issue, it may be time to ESCALATE it to the attention of CGCE ADVANCED SUPPORT.
Before you escalate the issue, read the following very carefully:

If you have not attempted to report your on-going issue, you will need to call the 24/7 Tech Hotline FIRST. CGCE Advanced Support will redirect first-time issues to the 24/7 Tech Hotline.
CGCE Advanced Support is provided by Full-Time Rowan CGCE Employees (this is not a 3rd Party Service like the 24/7 Tech Hotline).

Hours of operation are M-F, 8am to 4:30pm ET
Issues are handled primarily via email
CGCE Advanced Support is not affiliated with the On-Campus Support Desk

If you have reported your issue, but want to escalate it because it has gone unresolved for too long, please have the following information ready:

Who did you report the issue to (i.e. the 24/7 Tech Hotline)?
Name of any technician who previously provided assistance
Any Ticket # or Case information
Date of Original Submission of the issue
Your 9-Digit Banner ID Number

If you had an issue with obtaining support from the 24/7 Tech Hotline (i.e. put on indefinite hold), provide the approximate date & time of your call.
To learn more about the 24/7 Tech Hotline (Presidium), CGCE Advanced Support, and CPCE’s Support Policies, click here.

When you are certain that you are ready and need to escalate your issue, click the Take Me There button.

6. I want to check compatibility of my computer with Blackboard

In order to successfully take part in a CGCE/Rowan Online course, students are expected to have access to a typically configured personal computer, updated software, and reliable Internet access.

Visit our TUNE UP site to ensure your system is up to date and compatible with Blackboard.